Aion: The Tower of Eternity Interview

MMORPG.com managed to corner Aion producer Brian Knox for a quick Q&A about the game now that its Western servers have been online for over a month.
MMORPG.com: What are the developers currently doing to alleviate what many feel to be an epidemic in game when it comes to bots and gold spammers existing within the game?

Brian Knox: We have many tools on the back end that we cannot necessarily go into. What I would like to make clear is that these bots and spammers aren't just regular people they are organized criminals. They steal accounts and credit cards to earn their gold and advertise their services. There are 40+ companies of these criminals all working against us, so this is not an easy fight. But as I said we have many tools behind the scenes to detect and prevent these criminals from ruining Aion. As my public service announcement for the day, don't trust these companies for kinah or power leveling. They will use your account to spam and bot and eventually steal it back, maybe not today but eventually. That being said, we have implemented new spam filters as of this latest update that we think should help limit the spam and have our team closely monitoring and banning these as quickly as we find them.