Camelot Grab Bag Q&A

Mythic's Sanya Thomas has once again posted her weekly Grab Bag Q&A on the Camelot Herald. This week, she addresses questions about server outages, responses to support emails, housing being repossessed, and more. A snippet:
Q: I deleted my character on a clustered server by accident, and the CSRs say they cannot restore him. In the past, though, the CS people have been very kind about restoring me. Why the change?

A: It's always been that we would restore if we COULD, but there could be some technical problems (such as people creating new characters, bumping old characters out of the backup files). And of course, we wouldn't restore characters whose logs demonstrated a certain impurity of purpose, if you get my drift.

Now the bad news: Any characters deleted on a clustered server will likely not be able to be restored unless all of your characters on that cluster are in the same realm. There are a lot of technical reasons for this involving the way data is stored and how we access it. And if it's possible, you can be sure that we'll continue to help. But please be extremely careful deleting characters on clusters, because the odds of us being able to retrieve the data on clusters are lower than they are on regular servers.