Compuserve

Mr Sleep · Post by **Mr Sleep** » Fri May 03, 2002 6:29 am

I have a bit of a problem, We have a machine that we removed Compuserve 2000 from and we need some help on getting rid of it's scourge. We have installed a new modem and put 98 over with an upgrade ( not my choice ) now when we go to dial up it just wont connect, it handshakes and everything but as it is about to initialise it drops out and says it can't connect. It is an internal modem on COM3, it is saying the port is already open. Any help would be much appreciated.

Demis · Post by **Demis** » Fri May 03, 2002 8:24 am

I'm a little confused, when the port is open usually the modem does not even handshakes at all, so i guess it's not a IRQ conflict, The modem itself blocks its port somehow for this to occyr, Sleep have to searched for newer drivers for the modem?

Mr Sleep · Post by **Mr Sleep** » Fri May 03, 2002 3:20 pm

Originally posted by Demis
I'm a little confused, when the port is open usually the modem does not even handshakes at all, so i guess it's not a IRQ conflict, The modem itself blocks its port somehow for this to occyr, Sleep have to searched for newer drivers for the modem?

You are right to be confused, it didn't make any sense, in the end we agreed with the customer to back up and format the machine.

BTW i wasn't quite clear we reinstalled an older modem and got everything working after the old modem wouldn't connect to the site. I tried all the normal buffers and require to connect things, none of them effected it. In the end it doesn't matter since they okayed formatting it. Thankyou for your dilligence

Mr Flibble · Post by **Mr Flibble** » Fri May 03, 2002 6:30 pm

Ya gotta love compuserve!

@Sleep, the actual answer to this is to remove and reinstall both TCP/IP for the dialup adapter and windows dial-up networking. The compuserve software makes some changes to those systems and the only way to solve it is to reinstall those parts. Or reformat (the great cure to anything).

Mr Sleep · Post by **Mr Sleep** » Sat May 04, 2002 5:34 am

Originally posted by Mr Flibble
Ya gotta love compuserve!

@Sleep, the actual answer to this is to remove and reinstall both TCP/IP for the dialup adapter and windows dial-up networking. The compuserve software makes some changes to those systems and the only way to solve it is to reinstall those parts. Or reformat (the great cure to anything).

That is what we thought and what we usually do, but with this machine it just didn't work, don't ask me why, thanks for the advice.

We did a little search in Reg to see what was there even after we had uninstalled it....i can't even count how many records there were left in there.

BTW if you didn't know, on the 25th of this month Compuserve will turn off it's support for compuserve 2000