OK, I really need some help from the computer geeks!

Klorox · Post by **Klorox** » Tue Jul 08, 2008 7:37 pm

I am running on Windows XP. I have the Automatic Updates, and have never had a problem before.

Today, I installed the updates (using "express install") and after rebooting the computer, I couldn't connect to the internet with either IE or Firefox.

I used the "System Restore" option, which is how I'm posting now.

BTW, I reproduced the problem already, and it's definitely part of this update.

How do I determine which part of the update it is (it says there are 4 updates), so that I can install the other 3 without an issue?

TIA

dragon wench · Post by **dragon wench** » Tue Jul 08, 2008 7:44 pm

Did you by any chance install Service Pack 3 for XP?
Just the other day, actually, I needed to install the latest updates prior to downloading an Office Compatibility patch, and as it was about to begin installing Service Pack 3, I decided to cancel it and do some checking out on the net.
I'm glad I did, because I read several reports of it having crashed some systems, most notably XP Pro.

Just a thought anyway..

Klorox · Post by **Klorox** » Tue Jul 08, 2008 7:59 pm

How would I find out?

BTW, I thought it might be useful to list the updates:

1)Security Update for Windows XP (KB951748)
2)Update for Microsoft Office Outlook 2003 (KB953432)
3)Update for Microsoft Office Outlook 2003 Junk Email Filter (KB953465)
4)Windows Malicious Software Removal Tool - July 2008 (KB890830)

Additionally: Now when I open Firefox, there's about an inch-high white bar that I can't get rid of at the bottom of any window I open up. It's very annoying, and strange as well.