Problems with installation

Blobbas · Post by **Blobbas** » Sat Jun 16, 2001 10:44 am

When I'm about to install BG2, the uninstall message pops up, and ask's me if I want to uninstall BG2.
If I click on OK, the game uninstalls in about 1 sec. and then nothing happends.
But, I deleted the game manually some days ago, 'cause when I was going to uninstall it, the same thing happened.
And now, I can't install the game.
What can I do to get the game installed again???

gfejs · Post by **gfejs** » Sat Jun 16, 2001 12:47 pm

You got too start regedit and manually delet bg2 from the system. gl

Blobbas · Post by **Blobbas** » Sat Jun 16, 2001 1:16 pm

But that's what I did... and the installation won't start. Where can I find the other files???

gfejs · Post by **gfejs** » Sat Jun 16, 2001 1:22 pm

search for: Interplay Entertainment Corp.
in regedit and delete it.(if you don´t have any other Interplay games installed)
This should work...
If it doesn´t I dunno.

gfejs · Post by **gfejs** » Sat Jun 16, 2001 1:24 pm

One more thing search for: Bioware
and do the same thing.

Blobbas · Post by **Blobbas** » Sat Jun 16, 2001 2:17 pm

regedit??

Blobbas · Post by **Blobbas** » Sat Jun 16, 2001 2:42 pm

I got it...

But it still won't work. I deleted the map's, but there's still the same problem.

[ 06-17-2001: Message edited by: The Killermachine ]

Yshania · Post by **Yshania** » Sun Jun 17, 2001 10:11 am

Try locating and deleting a folder in your Windows/Temp folder that resembles the name below. (Do not empty recycle bin until you have confirmed it is the correct file so it may be restored!)

C:\WINDOWS\TEMP\{77b5ad60-8f14-11d4-9bc9-0050041a1090}

If you double click on the above folder it will appear empty.

I was having exactly the same problem as you. My previous uninstall did not complete fully - leaving the above file in the Temp folder so it thinks it is still installed but isn't. Once removed I was able to install fully. Good luck!

Yshania · Post by **Yshania** » Sun Jun 17, 2001 10:37 am

PS

If this solves your problems and you have managed to reinstall your game, if you have other Black Isle software installed - you may want to restore the deleted file as it could have connections....

The key to avoiding the problem we have had is to use the programmes own uninstall feature where you can then just manually delete any files left behind, which I gather is probably what you did. To manually delete a whole programme you would need to know everywhere it may have installed a file.

My problem was caused because somehow my programmes uninstaller got corrupted and did not work properly...

Blobbas · Post by **Blobbas** » Mon Jun 18, 2001 2:19 am

I couldn't find the map, so deleted everything in the \Temp folder, but it still won't work!!!

Yshania · Post by **Yshania** » Mon Jun 18, 2001 7:28 am

What do you mean you could,t find the map? which map are you talking about?

Oh and I didn't mean the Temp folder in your BGII directory, the C:\Windows\Temp folder...check the path again in my previous post - I hope it helps....

Blobbas · Post by **Blobbas** » Tue Jun 19, 2001 5:18 am

I meant I couldn't find the file you were talking about, so I deleted everything in the c:\windows\temp\ directory, but it still won't work...

ReignsOfPower · Post by **ReignsOfPower** » Tue Jun 19, 2001 5:27 am

By what your telling me, you cannot install it again because it thinks it is installed correct?

Just run the damn setup file sand directly launch the intallation and intall ontop of it (if it thinks its installed anyway)

One thing from me to you. DONT TOUCH REGEDIT, i have many probelms with that bloddy thing in the past. Dont delete anything from it, only edit (e.g. a CD directory or something)

Yshania · Post by **Yshania** » Tue Jun 19, 2001 5:27 am

This is where I, personally, would do something REALLY drastic and reformat the drive! - ANYTHING to play the game without such heartache.

But before you do anything like that - email Support@Interplay.com.

Sorry I couldn't be of any more help

Yshania · Post by **Yshania** » Tue Jun 19, 2001 5:30 am

As an afterthought - can you not install using Start/Run/Setup.exe with CD1 in your drive?

Blobbas · Post by **Blobbas** » Thu Jun 21, 2001 12:13 pm

Originally posted by Yshania:
<STRONG>As an afterthought - can you not install using Start/Run/Setup.exe with CD1 in your drive?</STRONG>

Nope, the same thing happends.

Blobbas · Post by **Blobbas** » Thu Jun 21, 2001 12:25 pm

I've given it up... now I'm playing Baldur's Gate.

Yshania · Post by **Yshania** » Thu Jun 21, 2001 12:27 pm

Did you get my email?

A bit long to post here - I do't know if it may help you further...

Blobbas · Post by **Blobbas** » Fri Jun 22, 2001 9:25 am

I got it.
Thnx a lot!!!

It works!!

Yshania · Post by **Yshania** » Fri Jun 22, 2001 11:59 am

I am so glad it helped!

I know how frustrating it is - it happened to me on BG1, BG2 and IWD!!

Just out of interest - which part worked it all out for you?

Have fun !!