How to Make the Perfect MMO

GamerZines has published a multi-part article (parts one, two, three, and four are online) that offers quite a few suggestions on how to make the "ultimate, World of Warcraft beating" MMORPG. Part four covers character customization:
Sorry to go on about it, but we would never accept the type of customisation we are offered in MMOs in a single player game. In MMOs, the customisation of your character is mostly limited to: armour/items and some form of the talent tree that we have in World of Warcraft. Bring back the stats, for goodness sake.

In good old RPGs, we used to be able to spend a few points every level on our character's stats, deciding whether to improve Strength or Intelligence, and each decision had a consequence for the abilities of a character. Then we would, as a spellcaster, be able to choose which spell we were going to take, or improve. We'd then have all the gear and weapon options that exist in current MMOs.

In MMOs today, you're told what ability you will get at what level and it will be the same as everyone else. Worse, in some MMOs, that ability won't even scale as you level up.
If this guy is looking for character customization similar to what you'd find in Baldur's Gate, then maybe he should familiarize himself with Dungeons & Dragons Online. Contrary to popular belief, not every MMO is like World of Warcraft.