swcarter wrote:It's not like we have a committee that votes yea or nay on each thread. We see spam; we delete spam. The way the interface works, there's a little check box next to threads with new content, and we just check the ones with spam and then press a button to delete them. The problem is, when clicking on dozens of spam threads -- and we get dozens a day, easy -- it's possible to click on a real thread by mistake and delete it as well. That's probably what happened to your thread, and since I'm the one deleting the most spam, it was probably me. If so, I apologize to you.
I appreciate the apology.
My real concern however is not that it occurred, but rather can it happen again?
Let's not just "call it a day" or view it as if it requires a committee, but rather look for something that can potentially be corrected to avoid it happening again.
Within the process you have described the thing that "stands out the most" to me is:
"..to threads with new content
That's a problem.
It should be:
"..to new threads
Think about it. How many spammers are going to have multiple posts within a thread? In this case it wasn't just 1, 2, or even 3 posts within my thread, but rather 12 (if I remember correctly).
(..if they do, then you should review those a bit more carefully so as not to remove legit posts - but my guess is that most spam isn't more than one post.)
If just this one aspect in the process of determining spam can be corrected - then you have at least *largely* mitigated any potential loss.
Also, from your 1st response:
"..it appears to be permanently gone."
The process you have described in conjunction with any degree of "permanence" has the appearance of a typical email system..
-does it have a "Trash-bin" feature?
It *should*, and if it does then any particular post isn't simply "lost" until someone goes through and deletes the "Trash-bin".
Just what could be the rush to delete the "Trash-bin" (assuming it's there)? Even hundreds of spam posts a day shouldn't require much space to hold for a couple of weeks. Gig's are cheap. Give your legit forum members a week to make a thread-loss alert.
Again, IF there is that functionality - then it's yet another point in the process that should be corrected.
..and I'm sure there are other areas that could be further reviewed to prevent a problem like this from occurring again - it just takes a modicum of thought and effort to make the process better