[sir]

I had the same problem. Did everything as it should be done, but alas nothing happened. Then my bloody pc crashed and I had to reinstall win, the good thing I made backups of my saves every night. Reinstalled win, installed Torment again, copied my saves and then a miracle - I spoke to Nordom and everything was just fine. So, reinstall the game, if you haven't tried it yet of course. I hope it'll help.

Regards!